Shipping policy

This Shipping Policy explains how Fryemart handles order processing, delivery estimates, tracking, split shipments, special-handling items, and shipment-related concerns.

1) Shipping Area

We ship to U.S. addresses. Some products may be limited by carrier rules, item size, item weight, supplier availability, delivery access, restricted handling requirements, or special shipping conditions.

2) Processing Time

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Processing may take longer if an order requires payment verification, inventory confirmation, supplier coordination, address review, fraud screening, special handling, or carrier scheduling. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Time

After dispatch, estimated delivery times are generally:

Standard shipping: 3–7 business days
Expedited shipping: 2–5 business days, when available
Oversized, supplier-direct, or special-handling shipments: timing varies by carrier, supplier, destination, and delivery scheduling

Delivery estimates are not guaranteed. Weather, holidays, high-volume periods, carrier delays, supplier delays, incorrect addresses, delivery access issues, and freight scheduling may affect timing.

4) Tracking Details

Tracking information is emailed once a shipping label or delivery booking is created. Carrier scans may take up to 48 hours to appear after the carrier receives the package.

5) Split Shipments

Orders containing multiple products may ship separately. If that happens, you may receive more than one tracking number.

6) Oversized, Supplier-Direct, or Special-Handling Items

Certain products may require freight delivery, supplier-direct shipping, appointment delivery, adult signature, curbside delivery, liftgate service, or special handling.

If visible damage is present at delivery, note it with the carrier and take photos immediately before disposing of packaging.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, returned, rejected, or undeliverable because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Shipments

If your order arrives damaged, is missing, or is significantly delayed, contact support@fryemart.us within 7 days of delivery or the expected delivery date.

For oversized or freight deliveries, visible damage should be reported within 48 hours whenever possible.

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